We are committed to providing the upmost relaxing atmosphere. The following policies, guidelines and suggestions are intended to enhance everyone's experience here at Luxe Beauty.
Reservations may be made up to four weeks in advance. Our automated email and text alert with remind you of your appointment prior to treatment day. You are always welcome to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.
We have reserved time and space especially for you and require 24-hour notice of any appointment cancellation. If for any reason Luxe Beauty needs to reschedule or cancel an appointment, as much advance notice as possible will be given. We have the right to refuse a service if a customer behaves inappropriately, is intoxicated, their state of health may put them at risk or therapist cant predict the effect of the treatment and therefore dont feel comfortable to proceed.
Please arrive 10 minutes prior to your scheduled appointment. We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but may receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for the hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.
We are constantly expanding our services to bring you the latest spa experiences. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
Gratuity is not included in the price of service or spa packages. Customary tipping is of course at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or credit card.
Please notify one of our spa specialists before reserving your treatments if you have any of the following: High blood pressure, special physical concerns, diabetes, or are pregnant. Extended exposure to hot water vapors may be detrimental to the health of those with diabetes, high or low blood pressure, and heart conditions. If you feel you have a medical condition or are currently under medical supervision, it is recommended that you consult your physician before visiting the spa or related facilities.
Special Condition Policy
You must be 18 or older to make a reservation at Luxe Beauty.
Please do not bring valuables with you,
we are not responsible for lost or stolen items. Jewellery may be deposited in a bowl put to one side in your treatment room for the duration of your treatment.
Please respect the right to a quiet atmosphere for all of our guests. We ask that you refrain from talking loudly and that you turn off all cell phones or put them on silent.
Remember to rest, cool down and drink water before and after a massage.
For massages, your designated spa specialist wants nothing more than for you to be relaxed, so undress to the point of where you're comfortable. The technician will always give you privacy and time to get ready. There will be a sheet and blanket for you to slip under on the massage table.
Please shower and remove any cosmetics and body oils before entering the pools or going to your first treatment appointment.
Smoking and food are prohibited in all spa areas. The only exception to eat food and drink in our spa is at designated dining area, which will be shown by a member of staff.